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Customer & Product Support

(Okay, they're just human... but they solve problems!)

OUR SUPPORT PLANS

nBrane Concierge

The nBrane Concierge system offers guaranteed support and the assurance that you will receive proper care for your mission critical website. You do not need to wait for a problem to appear before opening a ticket, our plans also include architectural advising which will help prevent any problems before they can cause a negative effect on your business. If you need a quicker response or additional hours, custom plans are available upon request. 

All Plans Include the following features:

  • SEO Review
  • Full Site Review
  • Database Review
  • Exception Log Review
  • Disaster Recovery Plan
  • Upgrade Notification Service (Dnn: Platform and 3rd party modules)
  • 3rd Party Module and Extension Recommendations
  • Open Source Extension Guarantee
  • Site Monitoring & KeepAlive services
  • Online Chat Support
  • Site Migration Assistance (changing your web host)
  • Limited to 2 authorized contacts and a single Dnn Instance

Available Add-Ons include:

  • On-site Service, Support and Training
  • Security Review
  • Performance Review & Load Testing
  • Evenings & Weekend Support

 

Bronze

  • Support for Dnn v7.0.0 and up
  • Response Within 48 hours
  • 5 hours per month

Silver

  • Support for Dnn v6.0.0 and up
  • Response Within 24 hours
  • 7.5 hours per month

Gold

  • Support for Dnn v5.0.0 and up
  • Response Within 12 hours
  • 10 hours per month
  • Bug fix warranty

Per Incident

  • Support for Dnn v5.0.0 and up
  • Response Within 24 hours
  • 5 hour limit

 

Ready for blastoff?